Terms of Service

Acceptable Use Policy

When using our services, you agree to:

• Provide accurate and truthful information about your housing requirements, health needs (where relevant), and personal circumstances.
• Communicate respectfully with our staff, partner organizations, and property providers at all times.
• Use our services only for legitimate housing search purposes related to senior living accommodation.
• Respect confidentiality of information shared about properties and other clients during group consultations or events.
• Notify us promptly of any changes to your requirements, contact information, or circumstances that may affect our service delivery.

Permitted and Prohibited Uses

Service Access Requirements

To access our services, you must:

• Be at least 55 years of age or seeking accommodation for someone who meets this criterion
• Be legally able to enter into rental agreements in the UK
• Provide valid identification and contact information when requested
• Have the legal right to reside in the UK
• Agree to our service fees and payment terms before consultation services begin

Fair Usage Guidelines

To ensure equitable service delivery for all clients, we maintain fair usage guidelines:

• Consultation Time: Standard consultations are allocated specific time slots. Extended sessions may incur additional charges.
• Property Viewings: We facilitate a reasonable number of viewings based on your service package. Excessive requests may require upgrade to premium services.
• Support Communications: While we pride ourselves on responsive support, we ask that non-urgent communications be consolidated where possible.
• Revision Requests: Minor adjustments to search criteria are included, but substantial changes may require service package reassessment.

Account Creation Requirements

While we don't require formal account registration for basic inquiries, accessing our full service range requires establishing a client relationship:

• Completion of our client intake process with accurate personal information
• Agreement to these Terms of Service and our Privacy Policy
• Provision of emergency contact information for safety purposes
• Verification of identity through appropriate documentation
• Payment of applicable consultation or service fees

Account Security Responsibilities

You are responsible for:

• Maintaining the confidentiality of any login credentials or client reference numbers provided
• Notifying us immediately of any unauthorized use of your account or security breaches
• Ensuring your contact information remains current and accessible
• Safeguarding sensitive documents or property information we share with you
• Using secure communication methods when sharing personal or financial information

Account Suspension and Termination

We reserve the right to suspend or terminate your access to our services in the following circumstances:

Multiple Account Policies

To maintain service integrity and prevent abuse, clients are limited to one active service relationship. Multiple accounts or attempts to circumvent fees or restrictions may result in immediate service termination. Family members may each maintain separate accounts provided all parties meet our eligibility requirements.

Service Uptime and Maintenance

We strive to maintain consistent service availability, however:

• Our website and online services may occasionally be unavailable due to maintenance, updates, or technical issues
• Scheduled maintenance will typically be performed during off-peak hours with advance notice where possible
• Emergency maintenance may be performed without advance notice to ensure security and functionality
• Consultation services may be affected by staff illness, extreme weather, or other unforeseen circumstances
• We maintain backup communication channels to minimize service disruption

Feature Availability

Service features may vary based on:

• Geographic Location: Some services may be limited in certain areas due to partner availability or local regulations
• Service Package: Different consultation packages include varying levels of support and feature access
• Seasonal Variations: Property availability and viewing schedules may be affected by seasonal factors
• Partner Availability: Third-party services (occupational therapy, removal services) subject to partner scheduling
• Market Conditions: Economic factors may affect property availability and pricing

Geographic Restrictions

Our services are currently available throughout England, Wales, and Scotland, with particular expertise in:

Service Modifications and Updates

We continuously improve our services and may make changes including:

• Addition of new service features or consultation options
• Updates to our processes based on client feedback and industry best practices
• Modifications to pricing structures with appropriate notice periods
• Changes to partner relationships or third-party service offerings
• Updates to comply with new regulations or legal requirements

Significant changes affecting existing clients will be communicated with at least 30 days' notice, and you will have the option to terminate services if you disagree with material changes.