Privacy Policy
Your privacy matters deeply to us. This policy explains how we collect, use, and protect your personal information with complete transparency.
Last updated: July 25, 2025
Data Controller Information
KATAN REAL ESTATE LTD
71-75 Shelton Street
London WC2H 9UB
United Kingdom
Phone: +44 207 439 0131
Email: [email protected]
We are the data controller responsible for processing your personal information in accordance with UK GDPR and Data Protection Act 2018.
Our Commitment to Data Protection
At KATAN REAL ESTATE Comfort, we understand that trust forms the foundation of our relationship with clients seeking senior living solutions. This privacy policy demonstrates our unwavering commitment to protecting your personal information while providing exceptional service.
We process personal data in accordance with all applicable data protection laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. Our approach prioritizes transparency, security, and your fundamental rights to privacy.
This policy applies to all personal information we collect through our website, consultation services, and direct communications with clients and prospective clients.
Comprehensive Privacy Information
1. Information We Collect
Personal Identification Information: Name, email address, phone number, postal address, date of birth (when relevant for age-specific services).
Housing Preferences: Property requirements, accessibility needs, location preferences, budget ranges, and specific housing criteria.
Health and Mobility Information: Only when voluntarily provided and directly relevant to housing accessibility requirements (processed with explicit consent).
Communication Records: Consultation notes, email correspondence, phone call summaries, and service delivery documentation.
Technical Information: IP address, browser type, device information, cookies, and website usage analytics.
Financial Information: Payment processing data (handled securely through third-party processors), rental budget information.
2. How We Use Your Information
We process your personal data for the following purposes:
- Service Delivery: Providing consultation services, property searches, and housing guidance tailored to your needs.
- Communication: Responding to inquiries, scheduling appointments, and providing service updates.
- Legal Compliance: Meeting regulatory requirements for real estate services and anti-money laundering checks.
- Contract Performance: Fulfilling our obligations under service agreements and managing client relationships.
- Marketing: Sending relevant information about our services (only with your consent, easily withdrawn).
- Website Improvement: Analyzing usage patterns to enhance user experience and service delivery.
- Security: Protecting against fraud, unauthorized access, and ensuring data integrity.
3. How We Protect Your Data
Technical Safeguards: SSL encryption for data transmission, secure servers with firewall protection, regular security updates and patches.
Access Controls: Multi-factor authentication for staff access, role-based permissions ensuring data access only when necessary.
Staff Training: Regular data protection training for all team members, confidentiality agreements, and clear data handling procedures.
Data Minimization: We collect only necessary information and retain it only as long as required for legitimate purposes.
Regular Audits: Periodic security assessments, vulnerability testing, and compliance reviews.
Incident Response: Established procedures for detecting, responding to, and reporting any data breaches within 72 hours as required by law.
4. Data Sharing and Third Parties
Property Partners: Limited information shared with trusted property owners and agents when facilitating housing searches (only with your explicit consent).
Professional Services: Occupational therapists, accessibility consultants, and moving specialists (only when you request these services).
Legal Requirements: Disclosure to law enforcement, regulatory bodies, or courts when legally obligated.
Service Providers: Carefully vetted third parties providing website hosting, payment processing, communication tools (all bound by strict confidentiality agreements).
No Commercial Sales: We never sell your personal information to third parties for commercial purposes.
5. Data Retention Periods
Active Client Records: Retained for the duration of our service relationship plus 7 years for legal compliance.
Inquiry Records: Non-client inquiries retained for 2 years unless you request earlier deletion.
Marketing Consents: Maintained until consent is withdrawn, then permanently deleted within 30 days.
Website Analytics: Anonymized data retained for up to 26 months for service improvement purposes.
Financial Records: Retained for 7 years in accordance with UK financial regulations.
Your Data Protection Rights
Under UK GDPR, you have comprehensive rights regarding your personal data. We're committed to facilitating these rights promptly and transparently.
Right to Access
Request a copy of all personal data we hold about you, including how it's processed and who it's shared with.
Right to Rectification
Request correction of inaccurate or incomplete personal information we hold about you.
Right to Erasure
Request deletion of your personal data when it's no longer necessary or consent is withdrawn.
Right to Portability
Receive your personal data in a structured, machine-readable format for transfer to another service.
Right to Object
Object to processing of your personal data for direct marketing or other legitimate interests.
Right to Restrict
Request limitation of processing while disputes about accuracy or lawfulness are resolved.
Your Rights and Opt-Out Instructions
You are not required to provide any personal information when using this website. If you prefer not to share your data, you may:
Browse Anonymously
Avoid filling out contact forms, account registrations, or any data-submitting features while still accessing general information.
Disable Cookies
Disable cookies through your browser settings. See our Cookie Policy for detailed instructions.
Request Deletion
Contact us directly to request the deletion of any previously shared personal data from our systems.
We respect your privacy choices. If you would like us to delete your data, please reach out to us using the contact details provided on our Contact page. We will process your request promptly and confirm completion within 30 days.
You can also exercise any of your data protection rights by contacting our Data Protection Officer. All requests are handled confidentially and without charge.
Data Protection Inquiries
For Data Protection Requests
Email your request with proof of identity
Phone: +44 207 439 0131
Email: [email protected]
Response within 30 days guaranteed
Regulatory Authority
Information Commissioner's Office (ICO)
Wycliffe House, Water Lane
Wilmslow, Cheshire SK9 5AF